Refund and Cancellation Policy

Last updated: 12 October 2026

Our premium reports are digital products created from the birth details you provide. Because each report is personalised, this policy explains when we replace a report, when we refund, and how to ask.

When You Get a Free Replacement or Correction

  • You entered wrong birth details (date, time, place or name). Email us the correct details within 7 days of purchase and we will regenerate the report once, free of charge.
  • The report has a technical problem, such as missing pages or sections. We will fix and resend it.
  • You did not receive the report. We will resend it to the same or a corrected email address.

When You Get a Refund

  • Your payment was successful but we could not deliver the report within 48 hours of purchase.
  • You were charged more than once for the same order.
  • A technical problem with the report cannot be fixed.

Approved refunds are made to the original payment method through Razorpay. They are normally processed within 5 to 7 working days, after which your bank or UPI app may take a few more days to show the credit.

When Refunds Are Not Possible

  • After a correct report has been delivered, a refund is not available for a change of mind or because you disagree with the astrological interpretation.
  • Requests made more than 7 days after purchase, except for non-delivery or double charges.

Cancellation

You can cancel an order for a full refund if the report has not yet been emailed to you. Write to us with your Order ID as soon as possible.

How to Request

Email contact@nakshatrafinder.in with:

  1. Your Order ID (starts with NF-) and the email address used at checkout.
  2. What went wrong, and the correct birth details if needed.

We reply within 48 hours.